AI & Automation
AI-assisted messaging & replies
Draft customer messages and survey replies in the right tone in seconds, then review and send.
Where to access
Available where you compose messages and respond to satisfaction feedback.
Related
How it works
- Start a message or a reply to customer feedback.
- Generate a suggested draft in a professional tone.
- Edit the draft to fit the situation.
- Send with confidence, faster than writing from scratch.
Tips
- Assisted drafting keeps customer communication consistent and on-brand across the whole team.
- This covers both Message Center email templates generated from a short description and recovery replies drafted for NPS detractor feedback.