Templates & Communications
Communication Log
A history of messages sent from the platform, with alerts when something fails to deliver.
Where to access
Open Communication Log from Templates & Logs.
Related
How it works
- Review messages the platform has sent to customers.
- See delivery status and spot failures with a badge.
- Investigate and resolve delivery problems, including post-visit balance texts when enabled.
- Use it as an audit trail of customer communication.
Tips
- Catching delivery failures early prevents missed invoices and confused customers.
- Billing reminder texts after a visit appear in the same delivery history as service report messages.